Safety Improvement in Quality, or Safety IQ, is a patient safety initiative created through a partnership between the College of Pharmacists of Manitoba (College) and the Institute for Safe Medication Practices Canada (ISMP Canada), a specialized, third-party organization. Safety IQ is a standardized system of continuous improvement designed to prevent medication incidents from happening in community pharmacies.

Safety IQ enables community pharmacies to anonymously report, analyze, and share learnings about medication incidents through ISMP Canada.

Through its mandate to protect the public, the College is fully committed to supporting community pharmacies as they standardize their continuous quality improvement programs.

Assessment of Safety IQ Continuous Quality Improvement Program

As a way to analyze the feasibility and outcomes of the Safety IQ pilot program, an independent analysis was completed by the SafetyNET-Rx research team at St. Francis Xavier University. Todd Boyle, Professor of Operations Management, SafetyNET-Rx, was tasked to independently assess the program by surveying pharmacy staff from the pilot pharmacies. The following document includes a summary of the analysis of the survey with an overall recommendation for the future of Safety IQ as well as recommendations for improvements. 

An Assessment of the Safety IQ Continuous Quality Improvement Program: A Summary of Key Findings 

The College would like to recognize all the pharmacy staff from the Safety IQ pilot pharmacies for their feedback and commitment to using the Safety IQ tools to improve their pharmacy practice.

Featured Resources

There are many great resources which can offer a path to better health outcomes through awareness, advocacy, and collaboration. Safety IQ features resources for patients and pharmacy professionals to bolster their knowledge and empowerment. To view a full list of resources, please visit our Resource pages for pharmacy professionals and for patients.

 Quick Guide: Entering a CPhlR Report

The College has developed a Quick Guide: Entering a CPhIR Report which outlines some  examples of near misses that would be beneficial to report:
 • Any near miss that had the potential to cause harm had it not been caught
 • Any near miss that is occurring repeatedly
 • Any near miss that a pharmacy member feels is important to report

The pharmacy manager and staff can discuss and outline on the Quick Guide the types of  near misses they feel are beneficial to report within their pharmacy into the CPhlR  reporting tool. The Quick Guide is also a useful tool for new and current staff as it  provides an area to list the pharmacy’s CPhIR login information, mandatory fields to be  entered, and key points to remember.

Near misses provide an excellent opportunity for pharmacies to learn and develop processes to prevent reoccurrence of the same error. Reporting near misses including  information on the pharmacy’s action plan, allows the pharmacy to share their learning  experience with others.



The SMART Medication Safety Agenda

The SMART Medication Safety Agendas features anonymously reported medication incidents from   across Canada through the Community Pharmacy Incident Reporting (CPhiR) program. Potential   contributing factors and recommendations are provided in each issue for the team to discuss and   encourage collaboration toward continuous quality improvement. By putting together an action   plan and monitoring its progress, the SMART Medication Safety Agenda can help raise awareness   regarding similar incidents at the pharmacy.

 The most current Agenda is about Insulin. Your team can use the SMART Medication Safety Agenda as an outline to guide CQI  discussions and initiatives on any incident or near miss that happened in your pharmacy. 

eQuipped: The Safety IQ eNewsletter

eQuipped is the official e-newsletter for the Safety IQ Pilot. Each issue will feature a Safety IQ Pilot Pharmacy, Safety IQ statistics, continuous quality improvement tips and tricks, and resources and information to keep you updated on all things Safety IQ!  

Signing up is easy. Click the link below, enter your name and email address, and you're done!

Published issues of eQuipped are available in PDF format below:

  eQuipped Vol. 1

eQuipped Vol. 2

eQuipped Vol. 3

eQuipped Vol. 4

eQuipped Vol. 5

eQuipped Vol. 6